All services are now fully restored. Sorry for the inconvenience caused.
Posted Feb 28, 2017 - 23:40 UTC
Update
Incident is resolved on our provider's side. Recordings and voicemails are now being processed in order to be available inside our Apps. Please note that this issue only concerns recordings and voicemails created after 17:30 UTC (Feb 28th).
Posted Feb 28, 2017 - 23:09 UTC
Monitoring
Our provider is seeing great improvements on monitoring's side. Still working on complete resolution but most use cases are fully recovered.
Posted Feb 28, 2017 - 21:23 UTC
Update
We are still working with our provider in order to fully resolve the issue.
Posted Feb 28, 2017 - 20:16 UTC
Update
Message from our infrastructure provider:
"We've identified the issue as high error rates with S3 in US-EAST-1, which is also impacting applications and services dependent on S3. We are actively working on remediating the issue."
This means that the issue is located on their file storage system and we are working with them in order to resolve it ASAP.
Posted Feb 28, 2017 - 18:46 UTC
Identified
Our infrastructure provider is experiencing issues on file storage. This could impact musics, voicemails and recordings functionalities.