SMS: delays in conversations history updates

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Oct 28, 2021 - 14:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2021 - 13:03 UTC

Identified

We have identified an issue where new inbound SMS and new outbound SMS are displayed with delays in conversations history, despite being correctly received and sent on our network. We are working on a fix and will update the status of the issue within the next 2 hours. Once resolved, inbound and outbound messages received during the timeframe of the issue will be visible in conversations history.
Posted Oct 28, 2021 - 10:44 UTC
This incident affected: Messaging (Inbound Messaging (SMS/MMS)).