Issue on incoming calls

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Mar 18, 2019 - 21:32 UTC

Monitoring

The outage in Europe has been resolved. Our team is monitoring closely.
Posted Mar 18, 2019 - 20:48 UTC

Update

We’re rolling out a fix for European numbers regarding this issue.
Posted Mar 18, 2019 - 19:39 UTC

Update

Our number provider is still mitigating the issue for European numbers.
Outbound calls are not impacted.
Posted Mar 18, 2019 - 18:08 UTC

Update

We are observing signs of recovery on our European inbound traffic. Our number provider is still mitigating the issue for European numbers. Outbound calls are not impacted.
Posted Mar 18, 2019 - 17:29 UTC

Identified

Our provider has confirmed the issue in Europe is currently mitigating the issue on their infrastructure.
Posted Mar 18, 2019 - 16:32 UTC

Investigating

Investigating potential issue on incoming calls worldwide from one of our number providers.
Posted Mar 18, 2019 - 16:16 UTC
This incident affected: Voice — Calling (Inbound Calls).