Zendesk / Salesforce integration: voicemail / recording not logged in ticket

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Mar 04, 2021 - 17:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 04, 2021 - 16:51 UTC

Update

We are continuing to investigate this issue.
Posted Mar 04, 2021 - 15:04 UTC

Investigating

For Zendesk / Salesforce, voicemail / recording links are missing in logging. We are currently investigating the issue.
Posted Mar 04, 2021 - 15:04 UTC
This incident affected: Integrations & APIs (Other Integrations).
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