Intermittent calls and SMS failures on a subset of French and Spanish numbers

Incident Report for Aircall

Resolved

This has fully recovered and we confirm resolution.

Posted Oct 05, 2026 - 10:12 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 05, 2026 - 10:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2026 - 10:02 UTC

Update

Our carrier is seeing recovery with calls and messaging services.

Posted Oct 05, 2026 - 10:01 UTC

Identified

We are working with our carrier that identified the issue and taking remedial actions.

Posted Oct 05, 2026 - 09:58 UTC

Update

We are continuing to investigate this issue.

Posted Oct 05, 2026 - 09:33 UTC

Investigating

We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

Posted Oct 05, 2026 - 09:32 UTC

This incident affected: Voice — Calling (Inbound Calls, eSIM), Messaging (Inbound Messaging (SMS/MMS)), and Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).