Workspace App - Error loading conversations

Incident Report for Aircall

Resolved

The error loading conversations has been fully resolved, and the Workspace App is performing normally.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Posted May 19, 2026 - 17:15 UTC

Monitoring

The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
Posted May 19, 2026 - 16:35 UTC

Identified

We identified the issue. Mitigation measures are in progress.
Posted May 19, 2026 - 16:30 UTC

Update

We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
Posted May 19, 2026 - 16:16 UTC

Investigating

We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
Posted May 19, 2026 - 15:48 UTC
This incident affected: Aircall Apps (Aircall Workspace (Web), Aircall Workspace (Desktop)).