This incident has been resolved. If you are still experiencing issues, please contact our support team: https://support.aircall.io/
Posted Dec 17, 2021 - 19:31 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 17, 2021 - 19:18 UTC
Identified
Unfortunately our infrastructure provider is still experiencing capacity issues. We still suggest impacted users to try to connect to other Aircall App devices (Mobile, Browser, Desktop, CTI) in order to be able to make and receive calls. Our applications can be downloaded at https://aircall.io/download/ or is available in Chrome Browser at https://phone.aircall.io.
Posted Dec 17, 2021 - 19:05 UTC
Monitoring
A fix has been implemented and we are monitoring the results. If you are still experiencing issues, please reload your Aircall application.
Posted Dec 17, 2021 - 19:01 UTC
Update
We are continuing to work on a fix for this issue. We suggest impacted users to try to connect to other Aircall App devices (Mobile, Browser, Desktop, CTI) in order to be able to make and receive calls. Our applications can be downloaded at https://aircall.io/download/ or is available in Chrome Browser at https://phone.aircall.io.
Posted Dec 17, 2021 - 18:54 UTC
Identified
Our infrastructure provider had identified an issue leading to intermittent applications connection errors for Aircall Phone or Dashboard. This impacts a limited set of users and we are working with our provider to resolve this issue.
Posted Dec 17, 2021 - 18:35 UTC
Investigating
We are investigating an incident that involves our infrastructure provider for real-time notifications. Receiving calls on Aircall applications might be impacted.