We've seen recovery across all areas. We are continuing to monitor call quality and call connectivity for the next 30 minutes.
Posted Oct 04, 2021 - 19:27 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 04, 2021 - 19:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 04, 2021 - 18:06 UTC
Update
We are still seeing intermittent call connectivity or call quality issues, mainly on inbound calls. We are working with our carrier partner to resolve this incident.
Posted Oct 04, 2021 - 17:44 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 04, 2021 - 17:02 UTC
Update
We are also investigating issues with the same carrier partner on other areas (including North America).
Posted Oct 04, 2021 - 16:47 UTC
Identified
Issue has been identified with one of our carrier partner in Europe and Asia. We are working with them in order to resolve the issue.
Posted Oct 04, 2021 - 16:32 UTC
Investigating
We are currently aware of issues with calls connecting, dropping, transfers failing, and lack of audio on calls (inbound and outbound). We are investigating this and will update when the issue is identified.
Posted Oct 04, 2021 - 16:18 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).