No Audio on Inbound/Outbound calls

Incident Report for Aircall

Resolved

We are delighted to inform you that the problem regarding audio for Inbound/Outbound calls has been completely resolved. Our monitoring shows that the service is now operating normally, and we have confirmed a full recovery.

Posted Jul 29, 2024 - 02:53 UTC

Monitoring

A fix has been implemented for this issue and we are observing improvements.

Posted Jul 29, 2024 - 02:30 UTC

Update

We are continuing to investigate the issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

Posted Jul 29, 2024 - 02:04 UTC

Investigating

We are currently investigating an issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

Posted Jul 28, 2024 - 23:41 UTC

This incident affected: Websites (Aircall Website), Messaging (Inbound Messaging (SMS/MMS)), Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)), and Integrations & APIs (Other Integrations).