Issue on call connection

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Oct 16, 2017 - 10:18 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2017 - 09:42 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2017 - 09:40 UTC

We deployed a new solution and are monitoring the databases indicators to ensure of their stability.

Posted Oct 16, 2017 - 09:38 UTC

We're currently tracking all the slowdowns and overload points that may greatly impact our databases.

Posted Oct 16, 2017 - 09:27 UTC

The solution deployed doesn't seem stable enough.
We're currently investigating further on to find a more stable one.

Posted Oct 16, 2017 - 09:15 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2017 - 09:09 UTC

A solution has been deployed, we're currently monitoring the situation.

Posted Oct 16, 2017 - 09:08 UTC

Issue as been identified on our databases.
Resolution is in progress.

Posted Oct 16, 2017 - 09:05 UTC

We are currently investigating this issue.

Posted Oct 16, 2017 - 08:59 UTC