Intermittent calls and SMS failures on a subset of French and Spanish numbers

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Oct 05, 2026 - 13:00 UTC

Monitoring

We are observing recovery for messaging too.

Posted Oct 05, 2026 - 12:22 UTC

Update

We are observing recovery with the voice service.

Posted Oct 05, 2026 - 12:18 UTC

Identified

We are working with our carrier that identified the issue and is taking remedial actions.

Posted Oct 05, 2026 - 12:01 UTC

Investigating

We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

Posted Oct 05, 2026 - 11:59 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls, eSIM) and Messaging (Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS)).