Issue with inbound calls

Incident Report for Aircall

Resolved

This incident has now been resolved.
Posted Jun 28, 2023 - 04:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 28, 2023 - 03:28 UTC

Update

We are currently working on a fix with one of our upstream providers.
Posted Jun 28, 2023 - 02:33 UTC

Identified

We have identified an issue with one of our upstream providers and are working on a fix with them.
Posted Jun 28, 2023 - 01:52 UTC

Investigating

We are currently investigating an issue with inbound calls where users are not able to hear audio or the call drops.
Posted Jun 28, 2023 - 01:07 UTC
This incident affected: Voice — Calling (Inbound Calls).
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