Delay updating User status

Incident Report for Aircall

Resolved

System performance has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Posted Oct 31, 2025 - 09:19 UTC

Monitoring

We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
Posted Oct 31, 2025 - 09:10 UTC

Identified

The issue has been identified, and we're actively working on the mitigation.
Posted Oct 31, 2025 - 08:58 UTC

Investigating

We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
Posted Oct 31, 2025 - 08:50 UTC