{
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  "incidents": [{"name":"Calling Issues","status":"resolved","created_at":"2026-10-12T09:29:03.433Z","updated_at":"2026-10-12T10:17:33.599Z","monitoring_at":"2026-10-12T10:05:18.143Z","resolved_at":"2026-10-12T10:17:33.572Z","impact":"major","shortlink":"https://stspg.io/hyb7j6rtr64h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-12T09:29:03.421Z","reminder_intervals":null,"id":"2yc546pjqbhd","page_id":"glgfnjclpmlj","incident_updates":[{"status":"resolved","body":"The issue has now been resolved.","created_at":"2026-10-12T10:17:33.572Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-12T10:17:33.572Z","display_at":"2026-10-12T10:17:33.572Z","deliver_notifications":false,"tweet_id":null,"id":"3618t3vpklb4","incident_id":"2yc546pjqbhd","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"partial_outage","new_status":"operational"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.","created_at":"2026-10-12T10:05:18.143Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-12T10:05:18.143Z","display_at":"2026-10-12T10:05:18.143Z","deliver_notifications":true,"tweet_id":null,"id":"sj4bw7qdc0xp","incident_id":"2yc546pjqbhd","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"partial_outage","new_status":"partial_outage"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.","created_at":"2026-10-12T09:44:30.991Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-12T09:44:30.991Z","display_at":"2026-10-12T09:44:30.991Z","deliver_notifications":true,"tweet_id":null,"id":"9ct6rjn3n0nt","incident_id":"2yc546pjqbhd","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"partial_outage","new_status":"partial_outage"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of customers not being able to receive or make calls.","created_at":"2026-10-12T09:29:03.578Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-12T09:29:03.578Z","display_at":"2026-10-12T09:29:03.578Z","deliver_notifications":true,"tweet_id":null,"id":"9kt65p7hxrwb","incident_id":"2yc546pjqbhd","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"operational","new_status":"partial_outage"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Inbound Calls","created_at":"2016-01-08T22:23:50.038Z","updated_at":"2026-10-12T10:17:33.500Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"ggbcpnmjdklc","page_id":"glgfnjclpmlj","group_id":"0mcqmxgph1mr"},{"status":"operational","name":"Outbound Calls","created_at":"2016-01-08T22:24:01.156Z","updated_at":"2026-10-12T10:17:33.533Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"dddmmhpkppcc","page_id":"glgfnjclpmlj","group_id":"0mcqmxgph1mr"}]},{"name":"Partner Integrations Not Receiving Call Events","status":"resolved","created_at":"2026-10-07T01:20:20.499Z","updated_at":"2026-10-08T04:58:21.993Z","monitoring_at":"2026-10-07T22:14:54.321Z","resolved_at":"2026-10-08T04:58:21.966Z","impact":"minor","shortlink":"https://stspg.io/h7rj8yrb1dt5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-07T01:20:20.491Z","reminder_intervals":null,"id":"8v8s2hp1pj66","page_id":"glgfnjclpmlj","incident_updates":[{"status":"resolved","body":"The disruption affecting the following partner integrations has been resolved:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\nCall events from Aircall are now being delivered successfully to these integrations. \n\nWe apologise for the disruption and are conducting a post-mortem to prevent recurrence.","created_at":"2026-10-08T04:58:21.966Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T04:58:21.966Z","display_at":"2026-10-08T04:58:21.966Z","deliver_notifications":true,"tweet_id":null,"id":"gx25kp2dzjns","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.\n\nWe have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.","created_at":"2026-10-07T22:14:54.321Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T22:14:54.321Z","display_at":"2026-10-07T22:14:54.321Z","deliver_notifications":true,"tweet_id":null,"id":"t9pq2w9n5h5p","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our integration partner is working with their infrastructure provider to restore these services.","created_at":"2026-10-07T13:40:48.848Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T13:40:48.848Z","display_at":"2026-10-07T13:40:48.848Z","deliver_notifications":true,"tweet_id":null,"id":"xnplllgx038g","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue originates with the infrastructure that hosts these integrations. \nWe are working with our integration partner to restore it","created_at":"2026-10-07T08:02:57.513Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T08:02:57.513Z","display_at":"2026-10-07T08:02:57.513Z","deliver_notifications":true,"tweet_id":null,"id":"rptxq7n39r0h","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We continue to investigate the disruption affecting the following partner integrations:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\n\nWe have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.","created_at":"2026-10-07T03:53:51.671Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T03:53:51.671Z","display_at":"2026-10-07T03:53:51.671Z","deliver_notifications":true,"tweet_id":null,"id":"gq3gq4gxj61f","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue affecting the following Aircall partner integrations:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\n\nWhat's impacted:\n\nCall events from Aircall are not being delivered to these integrations\nNew installs and OAuth flows through these integrations may also be failing\nOur team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.","created_at":"2026-10-07T01:20:20.585Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T01:20:20.585Z","display_at":"2026-10-07T01:20:20.585Z","deliver_notifications":true,"tweet_id":null,"id":"tmwpyw6yblf6","incident_id":"8v8s2hp1pj66","custom_tweet":null,"affected_components":[{"code":"kbbmbbllhckm","name":"Integrations \u0026 APIs - Other Integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Other Integrations","created_at":"2016-01-08T22:23:34.571Z","updated_at":"2026-10-08T04:58:21.916Z","position":8,"description":null,"showcase":true,"start_date":null,"id":"kbbmbbllhckm","page_id":"glgfnjclpmlj","group_id":"grw7fmhgp12x"}]},{"name":"Intermittent calls and SMS failures on a subset of French and Spanish numbers","status":"resolved","created_at":"2026-10-05T11:59:14.731Z","updated_at":"2026-10-05T13:00:34.013Z","monitoring_at":"2026-10-05T12:22:22.485Z","resolved_at":"2026-10-05T13:00:33.990Z","impact":"minor","shortlink":"https://stspg.io/5bh2v9wtvf8k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-05T11:59:14.712Z","reminder_intervals":null,"id":"0cdsxzkrtklk","page_id":"glgfnjclpmlj","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-10-05T13:00:33.990Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T13:00:33.990Z","display_at":"2026-10-05T13:00:33.990Z","deliver_notifications":true,"tweet_id":null,"id":"6bh3mf7vffdn","incident_id":"0cdsxzkrtklk","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"operational","new_status":"operational"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"operational","new_status":"operational"},{"code":"dc8g64g357v8","name":"Voice — Calling - eSIM","old_status":"degraded_performance","new_status":"operational"},{"code":"fx6fc9td3d8z","name":"Messaging - Inbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"operational"},{"code":"57b686zm2tqq","name":"Messaging - Outbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are observing recovery for messaging too.","created_at":"2026-10-05T12:22:22.485Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T12:22:22.485Z","display_at":"2026-10-05T12:22:22.485Z","deliver_notifications":true,"tweet_id":null,"id":"7gh6df17pzzq","incident_id":"0cdsxzkrtklk","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"operational","new_status":"operational"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"operational","new_status":"operational"},{"code":"dc8g64g357v8","name":"Voice — Calling - eSIM","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fx6fc9td3d8z","name":"Messaging - Inbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57b686zm2tqq","name":"Messaging - Outbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are observing recovery with the voice service.","created_at":"2026-10-05T12:18:41.201Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T12:18:41.201Z","display_at":"2026-10-05T12:18:41.201Z","deliver_notifications":true,"tweet_id":null,"id":"9rbk5msb4ylh","incident_id":"0cdsxzkrtklk","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"degraded_performance","new_status":"operational"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"degraded_performance","new_status":"operational"},{"code":"dc8g64g357v8","name":"Voice — Calling - eSIM","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fx6fc9td3d8z","name":"Messaging - Inbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57b686zm2tqq","name":"Messaging - Outbound Messaging (SMS/MMS)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are working with our carrier that identified the issue and is taking remedial actions.","created_at":"2026-10-05T12:01:15.770Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T12:01:15.770Z","display_at":"2026-10-05T12:01:15.770Z","deliver_notifications":true,"tweet_id":null,"id":"jtjmxgfs6mwg","incident_id":"0cdsxzkrtklk","custom_tweet":null,"affected_components":[{"code":"ggbcpnmjdklc","name":"Voice — Calling - 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We will provide updates as necessary.","created_at":"2026-10-03T05:00:20.146Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-03T05:00:20.146Z","display_at":"2026-10-03T05:00:20.146Z","deliver_notifications":false,"tweet_id":null,"id":"nypg21mnxwv7","incident_id":"x4vl6cny1sg4","custom_tweet":null,"affected_components":[{"code":"yf02fhsydxww","name":"Aircall Apps - Aircall Workspace (Web)","old_status":"operational","new_status":"under_maintenance"},{"code":"q3y7ttj1xcq1","name":"Aircall Dashboard - Conversation Center","old_status":"operational","new_status":"under_maintenance"},{"code":"ksdgbv3z46x6","name":"Aircall Dashboard - Analytics","old_status":"operational","new_status":"under_maintenance"},{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"operational","new_status":"under_maintenance"},{"code":"kdnfbcggjmlg","name":"Aircall Dashboard - Numbers Management (Purchase, Porting, Compliance)","old_status":"operational","new_status":"under_maintenance"},{"code":"r3j194q6n7lm","name":"Aircall Dashboard - Users \u0026 Teams","old_status":"operational","new_status":"under_maintenance"},{"code":"gg3c44h3j1sy","name":"Aircall Dashboard - Call Settings \u0026 Call Flow Editor","old_status":"operational","new_status":"under_maintenance"},{"code":"nf5tqsn42cf1","name":"Aircall Dashboard - My Company (Account Management)","old_status":"operational","new_status":"under_maintenance"},{"code":"lrxd00zxz779","name":"Aircall Dashboard - Outbound Campaigns","old_status":"operational","new_status":"under_maintenance"},{"code":"ggbcpnmjdklc","name":"Voice — Calling - Inbound Calls","old_status":"operational","new_status":"under_maintenance"},{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Aircall has a scheduled maintenance window on Saturday, October 3rd, starting at 05:00 UTC.\n\nDuring this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. 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If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.","created_at":"2026-10-01T16:37:54.119Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T16:37:54.119Z","display_at":"2026-10-01T16:37:54.119Z","deliver_notifications":true,"tweet_id":null,"id":"9nvpl0ll7kz8","incident_id":"81fmt0vlqhsd","custom_tweet":null,"affected_components":[{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have mitigated the impact by changing the carrier route. We continue monitoring.","created_at":"2026-10-01T16:29:53.464Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T16:29:53.464Z","display_at":"2026-10-01T16:29:53.464Z","deliver_notifications":true,"tweet_id":null,"id":"f69q260hvg3w","incident_id":"81fmt0vlqhsd","custom_tweet":null,"affected_components":[{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.","created_at":"2026-10-01T16:15:38.125Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T16:15:38.125Z","display_at":"2026-10-01T16:15:38.125Z","deliver_notifications":true,"tweet_id":null,"id":"7msg369sqrw5","incident_id":"81fmt0vlqhsd","custom_tweet":null,"affected_components":[{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.","created_at":"2026-10-01T16:02:46.423Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T16:02:46.423Z","display_at":"2026-10-01T16:02:46.423Z","deliver_notifications":true,"tweet_id":null,"id":"xdkn41pyqtmr","incident_id":"81fmt0vlqhsd","custom_tweet":null,"affected_components":[{"code":"dddmmhpkppcc","name":"Voice — Calling - Outbound Calls","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outbound Calls","created_at":"2016-01-08T22:24:01.156Z","updated_at":"2026-10-12T10:17:33.533Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"dddmmhpkppcc","page_id":"glgfnjclpmlj","group_id":"0mcqmxgph1mr"}]},{"name":"Issues logging in to Aircall Workspace","status":"resolved","created_at":"2026-10-01T05:36:10.159Z","updated_at":"2026-10-01T07:01:43.975Z","monitoring_at":"2026-10-01T06:33:11.956Z","resolved_at":"2026-10-01T07:01:43.949Z","impact":"major","shortlink":"https://stspg.io/64lh9h1q91d8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-01T05:36:10.145Z","reminder_intervals":null,"id":"cqrstx0ltztv","page_id":"glgfnjclpmlj","incident_updates":[{"status":"resolved","body":"We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.","created_at":"2026-10-01T07:01:43.949Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T07:01:43.949Z","display_at":"2026-10-01T07:01:43.949Z","deliver_notifications":true,"tweet_id":null,"id":"4vl9k7dc0f4n","incident_id":"cqrstx0ltztv","custom_tweet":null,"affected_components":[{"code":"yf02fhsydxww","name":"Aircall Apps - Aircall Workspace (Web)","old_status":"partial_outage","new_status":"operational"},{"code":"jtwvb057fzyz","name":"Aircall Apps - Aircall Workspace (Desktop)","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We have observed stable system performance for the past few minutes.\n\nOur team will continue monitoring it until we confirm full resolution.","created_at":"2026-10-01T06:33:11.956Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T06:33:11.956Z","display_at":"2026-10-01T06:33:11.956Z","deliver_notifications":true,"tweet_id":null,"id":"g5dp6dcd1364","incident_id":"cqrstx0ltztv","custom_tweet":null,"affected_components":[{"code":"yf02fhsydxww","name":"Aircall Apps - Aircall Workspace (Web)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"jtwvb057fzyz","name":"Aircall Apps - Aircall Workspace (Desktop)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.","created_at":"2026-10-01T05:54:30.177Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T05:54:30.177Z","display_at":"2026-10-01T05:54:30.177Z","deliver_notifications":true,"tweet_id":null,"id":"ncqnhkp7mmw4","incident_id":"cqrstx0ltztv","custom_tweet":null,"affected_components":[{"code":"yf02fhsydxww","name":"Aircall Apps - Aircall Workspace (Web)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"jtwvb057fzyz","name":"Aircall Apps - Aircall Workspace (Desktop)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.","created_at":"2026-10-01T05:36:10.321Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T05:36:10.321Z","display_at":"2026-10-01T05:36:10.321Z","deliver_notifications":true,"tweet_id":null,"id":"gn7ppmdzx5n6","incident_id":"cqrstx0ltztv","custom_tweet":null,"affected_components":[{"code":"yf02fhsydxww","name":"Aircall Apps - Aircall Workspace (Web)","old_status":"operational","new_status":"partial_outage"},{"code":"jtwvb057fzyz","name":"Aircall Apps - Aircall Workspace (Desktop)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aircall Workspace (Web)","created_at":"2026-04-27T16:24:49.752Z","updated_at":"2026-10-03T06:00:10.884Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"yf02fhsydxww","page_id":"glgfnjclpmlj","group_id":"rxpr740brkp1"},{"status":"operational","name":"Aircall Workspace (Desktop)","created_at":"2025-01-22T18:50:43.468Z","updated_at":"2026-10-01T07:01:43.910Z","position":2,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"jtwvb057fzyz","page_id":"glgfnjclpmlj","group_id":"rxpr740brkp1"}]},{"name":"Aircall Scheduled Maintenance - Wednesday, September 30th 2026","status":"completed","created_at":"2026-09-29T06:39:16.267Z","updated_at":"2026-09-30T06:30:08.911Z","monitoring_at":null,"resolved_at":"2026-09-30T06:30:08.301Z","impact":"maintenance","shortlink":"https://stspg.io/vzjqbc8vsp0q","scheduled_for":"2026-09-30T06:00:00.000Z","scheduled_until":"2026-09-30T06:30:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-29T06:39:16.255Z","reminder_intervals":null,"id":"tyb3njw7hhky","page_id":"glgfnjclpmlj","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-30T06:30:08.301Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T06:30:08.301Z","display_at":"2026-09-30T06:30:08.301Z","deliver_notifications":false,"tweet_id":null,"id":"txcmj369fp2x","incident_id":"tyb3njw7hhky","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-30T06:00:07.761Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T06:00:07.761Z","display_at":"2026-09-30T06:00:07.761Z","deliver_notifications":false,"tweet_id":null,"id":"qyczf28wstd8","incident_id":"tyb3njw7hhky","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Aircall has a scheduled maintenance window on Wednesday, September 30th 2026 starting at 6:00 UTC.\n\nDuring this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening.\n\nThe maintenance will be carried out with the following schedule:\n06:00AM – 06:30AM UTC\n04:00PM – 04:30PM Sydney (AEDT)\n08:00AM – 08:30AM Paris (CEST)\n02:00AM – 02:30AM New York (EDT)","created_at":"2026-09-29T06:39:16.385Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T06:39:16.385Z","display_at":"2026-09-29T06:39:16.385Z","deliver_notifications":false,"tweet_id":null,"id":"10vyn89rpwpd","incident_id":"tyb3njw7hhky","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Live Monitoring","created_at":"2025-03-18T01:02:36.060Z","updated_at":"2026-10-03T06:00:12.093Z","position":3,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"kfxnzmh254fc","page_id":"glgfnjclpmlj","group_id":"b0jknjrxtlm9"}]},{"name":"Aircall Scheduled Maintenance — Saturday, September 26th 2026","status":"completed","created_at":"2026-09-25T05:48:29.749Z","updated_at":"2026-09-26T04:00:09.342Z","monitoring_at":null,"resolved_at":"2026-09-26T04:00:09.254Z","impact":"maintenance","shortlink":"https://stspg.io/hwt7419x2l5g","scheduled_for":"2026-09-26T02:00:00.000Z","scheduled_until":"2026-09-26T04:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-25T05:48:29.737Z","reminder_intervals":null,"id":"d3p1xbdnw236","page_id":"glgfnjclpmlj","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-26T04:00:09.254Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T04:00:09.254Z","display_at":"2026-09-26T04:00:09.254Z","deliver_notifications":false,"tweet_id":null,"id":"42ymtn4y3skb","incident_id":"d3p1xbdnw236","custom_tweet":null,"affected_components":[{"code":"qh8c0sd4rp36","name":"Integrations \u0026 APIs - Salesforce Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-26T02:00:08.616Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T02:00:08.616Z","display_at":"2026-09-26T02:00:08.616Z","deliver_notifications":false,"tweet_id":null,"id":"8rd84dtr3hkt","incident_id":"d3p1xbdnw236","custom_tweet":null,"affected_components":[{"code":"qh8c0sd4rp36","name":"Integrations \u0026 APIs - Salesforce Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Aircall has a scheduled maintenance window on Saturday, September 26th 2026, starting at 02:00 UTC.\n\nDuring this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted:\n→ Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully.\n→ Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record.\n\nAll other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally.\n\nThe maintenance will be carried out with the following schedule:\n02:00AM – 04:00AM UTC\n12:00PM – 02:00PM Sydney (AEDT)\n03:00AM – 05:00AM London (GMT)\n10:00PM – 12:00AM New York (EDT)","created_at":"2026-09-25T05:48:29.829Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T05:48:29.829Z","display_at":"2026-09-25T05:48:29.829Z","deliver_notifications":false,"tweet_id":null,"id":"2dr8ph6wx4np","incident_id":"d3p1xbdnw236","custom_tweet":null,"affected_components":[{"code":"qh8c0sd4rp36","name":"Integrations \u0026 APIs - Salesforce Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Salesforce Integration","created_at":"2025-03-18T01:05:59.002Z","updated_at":"2026-09-26T04:00:09.070Z","position":5,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"qh8c0sd4rp36","page_id":"glgfnjclpmlj","group_id":"grw7fmhgp12x"}]},{"name":"Aircall Scheduled Maintenance - Tuesday, September 22nd 2026","status":"completed","created_at":"2026-09-21T08:16:27.256Z","updated_at":"2026-09-22T07:00:07.991Z","monitoring_at":null,"resolved_at":"2026-09-22T07:00:07.841Z","impact":"maintenance","shortlink":"https://stspg.io/wsdm753hl4sg","scheduled_for":"2026-09-22T06:00:00.000Z","scheduled_until":"2026-09-22T07:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-21T08:16:27.243Z","reminder_intervals":null,"id":"74btv36wyvp2","page_id":"glgfnjclpmlj","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-22T07:00:07.841Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T07:00:07.841Z","display_at":"2026-09-22T07:00:07.841Z","deliver_notifications":false,"tweet_id":null,"id":"4ls8p2x1c4lb","incident_id":"74btv36wyvp2","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-22T06:00:08.988Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T06:00:08.988Z","display_at":"2026-09-22T06:00:08.988Z","deliver_notifications":false,"tweet_id":null,"id":"z8jlp3q0fvn0","incident_id":"74btv36wyvp2","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Aircall has a scheduled maintenance window on Tuesday, September 22nd 2026 starting at 6:00 UTC.\n\nDuring this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening.\n\nThe maintenance will be carried out with the following schedule:\n06:00AM – 07:00AM UTC\n04:00PM – 05:00PM Sydney (AEDT)\n08:00AM – 09:00AM Paris (CEST)\n02:00AM – 03:00AM New York (EDT)","created_at":"2026-09-21T08:16:27.344Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T08:16:27.344Z","display_at":"2026-09-21T08:16:27.344Z","deliver_notifications":false,"tweet_id":null,"id":"czp34vnsywlw","incident_id":"74btv36wyvp2","custom_tweet":null,"affected_components":[{"code":"kfxnzmh254fc","name":"Aircall Dashboard - Live Monitoring","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Live Monitoring","created_at":"2025-03-18T01:02:36.060Z","updated_at":"2026-10-03T06:00:12.093Z","position":3,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"kfxnzmh254fc","page_id":"glgfnjclpmlj","group_id":"b0jknjrxtlm9"}]}]
}